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FAQs

Find answers to the most frequently asked questions about our on-demand transport service.

A private hire vehicle (VTC) differs from a taxi mainly in how the fare is calculated. While taxis use a meter to determine the price at the end of the trip, VTCs provide a fixed fare agreed upon in advance. This allows passengers to know the exact cost of their journey before getting into the vehicle.
The price of your ride is determined at the time of booking, based on the selected package or applicable per-kilometre rate. Prices are fixed (except for standard taxis) and follow the official fare regulations in Paris.
You can pay for your ride in cash or by credit/debit card directly in the vehicle. All our cars are equipped with secure payment terminals.
Yes, you can cancel or modify your booking by phone or email using the contact details provided on our website. Any cancellation or modification must be made before the driver’s approach confirmation.
You can book a ride directly through our online booking platform or by contacting our reservation centre by phone during opening hours. Please make sure to provide complete and accurate information when booking.
Taxis Paris Online

Information importante

Le numéro que vous vous apprêtez à appeler n’est pas géré par notre service.

Notre site affiche ces coordonnées à titre informatif. Toute réclamation ou demande liée à la course doit être effectuée directement auprès du chauffeur ou de la station concernée.

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